Ordering Info

UK:  We ship via Royal Mail or UPS at a standard rate of £5.90

If you want to collect in person from the shop, please select collect from shop option at checkout.  

Courier/Next Day delivery from £12.50 Please enquire for details.These rates apply to UK orders only.  

International Orders -  We ship worldwide!  Please email us your order and we will obtain a shipping quote for you, based on your order size. Shipping rates will vary depending on your order.  You may be liable for import duty and fees.

ONLINE Orders: Returns & Refunds. Only for order placed via the webiste:  We offer a 14 day returns policy.

If you need to return an item, please let us know on receipt of your order. Products must be sent back unused/unworn/unopened, in original packaging with tags intact, within 14 days from dispatch for an exchange or refund. We do not offer refunds after this date.  *There is a £2.00 admin fee per each returned item.  Postage is non refundable. Returns can be done via post or at the shop.  Please return your item using tracked mail as we are not responsible for goods that go astray, return postage is at your cost.  Once your order is received back your refund will be issued via the same payment method made when ordering. 

IN-STORE RETURNS:  To return your purchase.  Returns must be received back to us within 14 days of purchase for a credit or echange.

Please phone or email us as soon as possible to inform us that you would like to return your purchase.  Returns must be received back to us within 14 days of purchaseWe will process your return with an exchange, credit note or gift voucher which can be used in-store or online, for up to 6 months.  You can return into our store or send back the item using any postal service. Please note that we are not responsible for return postage.  The responsibility for any items returned lies with the customer until it is received by us.

Non returnable goods. For hygiene and safety reasons, we do not accept returns on cosmetic products or earrings, lingerie and swimwear.   

Special and bespoke orders:  Bespoke orders are final and not subject to cancellation, return or exchange.

Sale, Special Offer & Discount Codes:  We do not offer exchanges or refunds on sale and special offer items.  Offers and online discounts are not valid in conjunction with any other offer.   

Return address: 30 Hawley Street, Margate, Kent CT9 1QA.

Prices & VAT:  All prices include VAT (where applicable) VAT no: 820419947

MARGAUX Home Limited, registration number 04807825.  

Privacy:  Your privacy is important and we do not make our mailing lists available to any other parties. 

Legal StatementEvery care has been taken to ensure that the descriptions, specifications and photographs are accurate and correct, however slight variations can occur.  All rights reserved.

Distance Selling Regulations:  Your Right to cancel an order: Under the terms of Distance Selling Regulations, you have the right to cancel from the moment you placed your order, until 7 days after you receive the goods.